Conditions of Acceptance and Booking Terms and Conditions

1.   All cats and dogs must have an up to date Inoculation Certificate.

For puppies and kittens, the last vaccination having been given at least FOURTEEN DAYS prior to boarding. The certificate must be produced prior to, or at the time of arrival.

2.   We do not insist on the Canine Kennel Cough Vaccine but recommend it for puppies and senior dogs. If it is to be given, we do ask that it be at least FOURTEEN DAYS prior to boarding. If it is given less than this, we may not be able to accept your pet or if we do, your pet will have to be isolated.

3.   Although every care and attention is given to the welfare and safety of all pets, they are boarded entirely at the owner’s own risk.

4.   If a visit by a Veterinary Surgeon is required, any fee incurred will be met by us and our insurance provider. You provide us with consent for your pet(s) to be examined by our Veterinary Surgeon. Pre-existing medical conditions are not covered by this Insurance and any costs incurred are your responsibility and will be added to the final invoice.

5.   All fees are charged by the day and include the day of arrival and the day of departure, unless collected between 9am and 10am on the day of departure. Fees are payable either in advance or on departure, as agreed at the time of the booking.

6.   A non-refundable deposit is required to secure your booking, if your booking is for 1 or 2 days then the full amount is required, thereafter it is a £40 deposit for a dog and a £20 deposit for a cat per week or part of a week. If you have more than one pet staying with us, an additional deposit is required for each additional dog or cat. Each additional dog is £20 per dog, per week and each additional cat is £10 per cat, per week. 

The deposit is paid to secure the booking for the dates requested, if you cancel your booking the deposit is NON-REFUNDABLE and NON-TRANSFERABLE to any other booking.  Please view our Deposit Table on our website, www.hawthornkennels.co.uk/prices.

6b. (Day boarding only) If you cancel your day boarding slot within 24 hours, full payment is required, as we don't have sufficient time to fill the space. Please note day boarding is CASH ONLY.

7.   If you collect your pet earlier than the arranged departure date you will still be required to pay the full booking cost, as the kennel or cat room has been allocated to your pet for that period of time.

8.   Any additional services will be priced separately and added to the final booking balance.

9.   Payments can be made by either cash, credit or debit card or bank transfer. All payments must be received in full prior to your pet leaving us. Day boarding is CASH ONLY.

10. Great care is taken each day to ensure the health and well-being of each of our guests. If a dog comes to us with fleas, they jeopardise the health of others in our care and could cause a long-term problem. Please ensure your dog is treated regularly to prevent fleas using a veterinary approved / prescribed flea product. Non-prescription treatments, flea collars or spot on treatments you can buy at the supermarket or pet stores are not as effective. If fleas are found we will treat your pet as instructed by our Veterinary Surgeon and you will be responsible for the cost of the treatment, which will be added to your final invoice.

11. All belongings left for your pet, are left entirely at the owner’s own risk. Even the most placid dog could chew its blanket. We accept no responsibility for your belongings left whilst your pet is with us. Any belongings becoming soiled during the boarding period will be destroyed.

12. Your pet must be collected on the arranged date of departure. If your pet is left for more than FOURTEEN DAYS after the agreed date of departure and we have received no contact regarding your pet, we will consider your pet to be “abandoned” and appropriate action will be taken. This may result in your pet being rehomed or signed over to a rehoming charity.

13. You agree to abide by these Terms and Conditions on each and every occasion your pet(s) are boarded at Hawthorn Boarding Kennels and Cattery.

Nothing in these terms affects your statutory rights.

Privacy Notice

Hawthorn Boarding Kennels and Cattery & Hawthorn Bath and Bark are both committed to protecting your privacy. This Privacy Notice applies to data collected by us and how we use the data. By providing us with your information either by phone, email, via social media or through our website (including online bookings) you consent to the data practices described in this notice.

Our contact details

Name: Mandy Dunn T/As Hawthorn Boarding Kennels and Cattery and Chris Dunn T/As Hawthorn Bath & Bark

Address: Hawthorn Cottage, Coach Lane, Hazlerigg, Newcastle upon Tyne, NE13 7AP

Phone Number: 0191 2363309  E-mail: hawthornkennels@yahoo.com    hawthornbathandbark@outlook.com

What type of information we have

We collect and process the following information:

·        Personally identifiable information, e.g. name, address, email address and contact number

·        Pet information including name, age and/or DOB, medical information relating to your pet, pet insurance and vet details

·        Contact details for emergency contact

·        We may take photos of your pet and post on our social media or on our website with your verbal or written consent

·        Whilst we process card payments over the phone, in person and online, we do not store or hold your card information

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you in relation to booking, provisionally booking or enquiring about pet boarding or pet grooming services at our premises. We also receive personal information indirectly, from the person making the booking which could be regarding other persons, including but not limited to, the pet owner if different to the person making the booking, emergency contacts personal details and vets’ personal details.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

·        We have a contractual obligation relating to the booking agreement or grooming service

·        We have a legitimate interest in order to provide our services and meet regulatory requirements

What we do with the information we have

We use the information that you have given us in order to give you and your pet the best experience with us. The data helps us to keep your pet(s) healthy and happy. It also provides us with details in case there is an unlikely problem with your pet and we need to contact someone or your vet. We may share this information with your vet, emergency contact or our pet insurance provider. We may share photos of your pet(s) via our social media platforms or on our website with your verbal or written consent.

How we store your information

Your information is securely stored on our computer systems and in our cloud back up, all data is held in the UK. We keep your personally identifiable information for 5 years after your last booking with us. We will then dispose of your information by securely deleting the information from our database.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information.

Your right to object to processing - You have the the right to object to the processing of your personal data.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at the above email addresses, by phone 0191 2363309 or at our postal address if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113